Re: HELP!!!! SIMS 4 KEEPS FREEZING ON MY MACBOOK

Macbook Air (Early 2015) 

MacOS High Sierra version 10.13.6 

1.6 GHz Intel Core i5 

8 GB Memory 

Intel HD Graphics 6000 1536 MB 

Hard drive space - 28.26 GB (with game loaded unto laptop) 

You don't need the Legacy edition.

Bluebellflora has lots of suggestions for playing on a Mac on her site: https://bluebellflora.com/tips-for-playing-the-sims-4-on-a-mac/ 

Crinrict's blog has instructions for resetting your game without reinstalling. Helpful for troubleshooting. https://sims4.crinrict.com/eng/2014/09/resetting-the-game-to-factory-settings-without-reinstalling/   

Try starting a new save with a clean new "The Sims 4" folder and check the default graphic setting. You may have to adjust some down. You could also try playing in windowed mode rather than fullscreen. 

You might also want to look through the Mac section here at AHQ. https://answers.ea.com/t5/Technical-Issues-Mac/bd-p/The-Sims-Mac 

Thanks for the tips! 

I've tried playing in a minimized screen rather than fullscreen and it still froze on me. 

I tried playing without the legacy version, and I couldn't get past the initial loading screen, so I downloaded legacy and at least I can create a Sim and move them into a house before it freezes/crashes. 

I've also deleted all previous saved games, and it continues to freeze. It'll play for 20 mins max and then all of a sudden the colorful spinning bubble will pop up, and then it'll disappear and my whole computer will be frozen. I have no choice but to hold down my power button to turn my computer off. 

It's all very strange, but I've played Sims 3 on this same computer and had absolutely no issues with freezing or crashing. I feel like maybe I got a bugged version, and unfortunately I can't get a refund. 

Do you notice your MacBook getting really hot? I'm not positive, but I believe the MacBook Airs have no fan. You might try raising it up a bit to provide some ventilation. 

You might also consider update to the latest Mac OS. 

You might find some useful info here: https://forums.thesims.com/en_US/discussion/816319/graphics-performance-in-os-x-we-need-your-info/p1 

MacBook Air has one fan, and my laptop never gets super hot, I always have it placed on a table top or lap table. So there’s no issues there, and I’ve already updated to the latest OS version about 2 weeks ago, which would’ve been before I downloaded Sims 4. 

I thank you all for the ideas but nothing works, I tried changing the graphics inside of the game this morning and 15 mins into the game it froze and crashed again. 

I am beyond frustrated. 

@Bluebellflora OMG thank you so much! Updating to MacOS Catalina solved my issue and I've been able to finally play my game!