Re: [Info] The Sims 4 macOS Catalina Troubleshooting

@ToKiHyou I renamed my Documents/"Electronic Arts"/"The Sims 4" folder to "The Sims 4-safe" so that the game would regenerate the folder. This let me explore solutions to my problem knowing my saved files (and mods/CC) were safe without any worries that something I was using was making it worse.

I made one test save file there, then I saved and exited the game. I then copied my safe saved games (copied, so I could check them without worrying about whether lack of CC messed them up) from "The Sims 4-safe"/saves/* to the new "The Sims 4"/saves directory. Since the saved game I'd created to test things was a throw-away thing, I could overwrite anything with conflicting names.

Once a new saved game has been made, The Sims 4 will pick up changes to the directory, so it then saw all my saved files.

However, even in CAS with a single Sim and a totally fresh Documents/"Electronic Arts"/"The Sims 4" folder, I saw the game hang after maybe 5 minutes. (This was after running "Repair" from within Origin to make sure none of the game files got messed up somehow after the upgrade.)

So, the failure to start up after the upgrade was an issue, but not the only issue. It looks like it is currently unplayable unstable.

Apparently "Repair" doesn't work properly in macOS. (If it did, you wouldn't need to uninstall and reinstall.)

I again moved my "The Sims 4" folder to another location, preserving the mods, saves, and tray information. I wanted it all to be as fresh as the new installation.

But this time I uninstalled The Sims 4 and reinstalled it.

I'm going to let the game play by itself for a few hours before I invest in playing it for real, but it seems it's run longer than 5 minutes already without crashing, so here's hoping...

Requiring a reinstall after an OS upgrade is still broken, even if there's a work-around.

... and after a full reinstall, still using the brand new "The Sims 4" folder without any mods, tray content, or previous save files... it halted on me the same way after less than an hour.

It's unstable after the 10.15 update. I would call it unplayably unstable, as you never want to lose an hour or more of your game play.

@yam655

Have you disabled Origin In Game?

@ToKiHyou I am having the same issue and it also says that my video card is missing which is incorrect. I don't know how to help but I am just saying sharing this annoying experience.