Oh no! The Options.ini file can't be related to the Origin issue as it's the video, graphics, camera, sound settings.
When you are entering your password after the Helper Tool prompt, is it hanging then asking you for it again? Can you try this fix in the main Origin forum?
Is your Mac the 13" or 15" MBP?
Hey, thanks for your help! I did try the fix in the Origin forum, as well as some fixes from other forums. It asks for my password and then just hangs. But sometimes the game starts but won't load past the loading screen. Once in a while it goes past the loading screen but crashes as soon as any house loads. This is my graphics card:
NVIDIA GeForce GT 650M 512 MB. I have the 15 inch MBP. I am wondering how it could be my graphics card, when I have been playing Sims 4 with no problem since May on the same computer with the same graphics card. What to do?!
There is an issue with your graphics card on Macs running El Capitan. EA are aware of it and have said a fix should be released in December. Please see this stickied thread and a list of affected Macs - http://answers.ea.com/t5/The-Sims-4/Mac-OS-X-El-Capitan-and-The-Sims-4/m-p/4831536/highlight/true#M56425
I'm going to lock this thread now but feel free to post on the linked thread above 🙂
