Re: My Sims 4 game won't open

Hi @iixv21,

Thanks for sharing your experience and how you solved the issue with the community 🙂

For anyone wondering why some mods can stop working, you might find this article interesting: https://help.ea.com/en-us/help/the-sims/the-sims-4/mods-and-the-sims-4-game-updates/

Happy simming! :eahigh_file:

-Mai

hey, been trying to get my game to open for two hours after cc shopping but nothing worked until i pulled out my sims 4 file. opened up my game but now everything's gone, i don't know what to do and i don't want to put the file back into the electronic arts file because i know it's gonna crash again, please help it's really ruining everything for me

Hi @MEG1020,

Have you considered following @iixv21's advice of sorting the files by date and removing the ones you installed during your 'cc shopping'? You can read their experience in her post: http://answers.ea.com/t5/The-Sims-Mac/My-Sims-4-game-won-t-open/m-p/6125390/highlight/true#M8310

-Mai

how much dpo u have to delete? I have deleted some but it still won't open i have around 400 cc

Hi @peachyvirgo,

If the issue is having incompatible custom content installed, then there's no way of knowing how much you will need to remove. ☹️ You will to keep removing until you find and remove the cc causing the issue. 

Some more information about this topic here: https://help.ea.com/en-us/help/the-sims/the-sims-4/mods-and-the-sims-4-game-updates/

I hope you find the problem soon!

-Mai

Hey all! If you ever encounter this issue again, take everything from your mod folder and move it to a temporary placement. Then, see if the game runs without it. If it does, it means something in your CC/mods is no longer working. A great way to determine which ones are causing this, is by downloading the Mod Conflict detector! [Edited by EA_Mai: links to third party software not allowed]

This will show you exactly what is causing the issue, and you can easily delete the items, just like that! Let me know if it helped any of you.

Happy simming!

@mariahahah

The mod conflict detector is Windows only, this is the Mac forum but thanks 😛

How do you delete Custom Content?

@jacobsbreads

Move the Mods folder out of the Sims 4 folder then reload your game.

I had 224 cc and my game wouldn't open, so I got rid of a ton of my cc and now had 35 and it still won't work ☹️

@ACSsimmer

What happens when you try and load the game with no CC?

I've tried it many times, doesn't work!;(

@yuwerly

And how about if you move the entire Sims 4 folder out and let the game recreate a new one?

thanks it worked! 

Well guys I had the same problem as well. If you followed the steps that said put the Sims 4 on your desktop! Don't worry it works. You just take out all the cc you have, and then put it back in little by little that's how I did mine and it worked! 

 I deleted some of my cc, and I might have deleted some of my mods but I am not sure, but anyways when I deleted some of the cc, and some of the mods, if I did delete my mods, it still does not launch Sims 4. 'm going to try doing some other stuff. I hope that the stuff that I do will launch the Sims 4!

But that deleted all of my custom content, and my households. Is there a different solution?

Moving it back won't work

Wait, I have my households back, but no custom content

 I have tried everything on here and my mouse when I click on the game just does the annoying spinny thing and then just stops and nothing happens and origin also wont load in either I have taken all of my cc out and still wont work I have a ton of space PLS HELP ME I HAVE SPENT 100s OF DOLLARS I WOULD LIKE TO PLAY THE GAME THAT I PAID FOR 

@mcmuffin20021 

Please run the Origin reset tool, move your Sims 4 folder to the desktop and launch the game - does it work? If so it should be like new as all your saves are in the folder you moved. Let us know how you get on 🙂