Re: sims 4 crashing + ui color glitch
thank you, taking out ui cheats worked. and no, there's no pattern. i'll just be playing normally when it crashes.
Forum Discussion
6 Replies
@s0phva Please run a dxdiag and attach it to a post.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
The dxdiag may or may not have any useful info about the crashes, but it's worth checking anyway.
hi, sorry it took so long to respond, im on vacation. i don't think i'll be able to run a dxdiag considering im on a mac not a windows computer, thank you for trying though!
Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
- Operating System (Version): MacOS Big Sur 11.2
- Mac model: MacBook Air (M1, 2020)
- Processor: Apple M1
- Memory (RAM): 8 GB
- Graphics: Apple M1 (that's what it said in system report)
- Are you attempting to play the normal version of the game or the Legacy Edition?
- normal version
- Are you running any antivirus?
- no
- Have you tried to repair the game in Origin? Right click on the game in My Games and select Repair Game.
- no
- Do you use CC/Mods? If so, have you tried removing them and seeing if that fixes your problem?
- yes, but for the crashing glitch i can't tell considering it happens randomly and can take over an hour of gameplay for it to crash. ui glitch was solved by taking out ui cheats extension.
- @s0phva
Update Big Sur to the current version via System Preferences.
Also make sure vsync is enabled, maybe you're having the known issue here - https://answers.ea.com/t5/Technical-Issues-Mac/-WORKAROUND-game-Mac-freezes-on-Mac-with-M1-chip/m-p/9754933#M40222 thank u so much!! i didnt realize i had vsync disabled!! i updated big sur and turned it on, thank you again!
