Forum Discussion

Re: Sims 4 flickering after June 19th patch

Oh, my mistake! Thank you for that.
Version: 10.11.6
Model: MacBook Pro (Retina, 13-inch, Early 2015)
Processor: 2.9 GHz Intel Core i5
Memory: 8 GB 1867 MHz DDR3
Graphics: Intel Iris Graphics 6100 1536 MB


I do have an antivirus, it's Avast.

My expansion packs are:
Outdoor Retreat, Vampires, Spooky Stuff, Holiday Celeb, Cool kitchen stuff, parenthood, get together, get to work, city living and cats and dogs.

I have CC but it's all been removed, the problem persists.

I tried making a new user and sims 4 but it made no difference, in fact it got worse. 

It isn’t letting me upload a video, it won’t support the format. It’s quick flickers throughout the whole screen (on individual words so it’s difficult to read) it’s mostly on the options menu 

9 Replies

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    8 years ago

    @Emmylerose

    Hummm. Let's get your graphics settings back to default first of all, go into Documents > Electronic Arts > The Sims 4 and trash the Options.ini file. Load the game and then go into the game options and set to windowed mode, don't change any other graphics settings. If it persists is it in just the game window or the whole screen, including the menu bar at the top?

  • Emmylerose's avatar
    Emmylerose
    8 years ago

    I did what you said, going into window mode the flickers are just on the game screen. It flickered worse and got black spots - I attached a photo of them. 

    Since i’m unable to post a video, the glitches on the second photo is what is happening but repetitively and all over the screen. 

    My gameplay is quite slow now, assuming my laptop meets the requirements since you didn’t mention anything wrong? 

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    8 years ago

    @Emmylerose

    Eww, that looks horrible!

    Can you move your Mods folder to the desktop, repair your game in Origin then try again. Try toggling Edge Smoothing on and off too.

    If it's still not working please try this:

    1. In your Applications folder right click on the Sims 4 app and select Show Package Contents.
    2. Navigate to Contents > Mac OS.
    3. Right click on The Sims 4 and select Move to Trash. Don't drag the file as it will only move an alias and leave the original in place. If there is another file in the folder, The Sims 4.par, leave it alone.
    4. Now open Origin, click on The Sims 4 in your Games Library and click on Download.
  • Emmylerose's avatar
    Emmylerose
    8 years ago

    I tried doing both those things and unfortunately, it didn’t work. I even uninstalled and reinstalled Origin.  My game seems to be flickering even more - and now those black dots are on full screen (it wasn’t previously) 

    Not sure if it means anything but before I downloaded it it said “download size: 12.90GB and size after install 13.52GB” 

    By the way, thank you for helping me try figure this out! I can’t think of anything more that will help fix it. 

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    8 years ago

    @Emmylerose

    We’ll get there!

    Let’s start with a clean slate. Can you completely uninstall the game then redownload and install just the base game? Make sure to move your Sims 4 folder with your saves, Tray etc. to your desktop beforehand so you don’t lose them. After uninstalling restart your Mac then open Origin. Go into your Origin settings and disable automatically downloading and installing games, we just want the base game installed for now. After installing the base game load it and play for a bit to see if the problem persists.

  • Emmylerose's avatar
    Emmylerose
    8 years ago

    So I only have the bass game in and it still persists. I played the game a bit, it’s flickering through the menu bar and where you see your sims status on the bottom mostly, the gameplay itself isn’t too terrible but it does still flicker. 

    In CAS the colours look odd, I’ve attached a picture to show you the hair. There’s blue dots - speaking of dots the black ones are still there when I start up. 

    It it seems to be getting worse each time I go on. 

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    8 years ago
    @Emmylerose

    Thanks for trying and sorry it's still persisting. Does it happen in any other graphic intense apps on your Mac? Do you have Photoshop or equivalent installed, or video editing software?

    Could you reset the NVRAM on your Mac? Instructions here - https://support.apple.com/en-gb/ht204063

    If that doesn't fix it then boot into safe mode, instructions here - https://support.apple.com/en-gb/ht201262 then load your game and see if it is still happening.
  • Emmylerose's avatar
    Emmylerose
    8 years ago

    I don’t have any other games on my laptop or big applications, really the only thing is The Sims. 

    The first thing you said didn’t change anything and the safe boot made my everything on my laptop flicker so I put it back to normal - it’s fine now. 

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    8 years ago
    @Emmylerose

    Yes, booting into safe mode can cause it to flicker momentarily, that's not unusual.

    I really don't know what else to suggest, we've exhausted everything I can think of ☹️ Have you disabled your antivirus to see if that makes a difference?

    Do you have an Apple Store near you? It may be worth taking it into the genius bar to have them take a look. I don't think it's the Intel graphics chip causing the issue though as it's only affecting the game window.

    Uninstalling and reinstalling/clean Sims 4 user folder/no Mods or CC/new user account - these are all the things which should resolve a graphics issue.

    Having Origin in-game enabled can also cause issues but I don't think graphics related. You could disable it, see if it helps.