Please can you provide more information about your Mac. Instructions on how to do so here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
If your Mac has NVIDIA graphics this may be the issue - http://answers.ea.com/t5/The-Sims-Mac/macOS-Sierra-Sims-3-and-Sims-4/m-p/5542951/highlight/true#M4837
Here are my specs:
Operating System- OS X 10.9.5 (i think this is what you meant by operating system?)
Mac model- Macbook Pro 13-Inch 2013
Processor- 2.5 GHz Intel Core i5
Memory (RAM)- 4 GB 1600 MHz DDR3
Graphics- Intel HD Graphics 4000 1024 MB
Thank you for helping me out with this 🙂
Thanks 🙂
Can you go into Documents > Electronic Arts > The Sims 4 and drag the Options.ini file to the trash. Now try playing, is it better?
This made the game run so much better, how ever when moving faces in CAS it still glitches a bit and same in live mode, but this made the game at least playable, so thank you!!
You're welcome 🙂
You may have had your in-game graphics settings too high which caused the glitches. By trashing the Options.ini file the game has reverted back to default settings. Unfortunately the Intel HD 4000 has been a bit glitchy ever since the game came out but if you keep the settings low you should be fine.
Oooh, ok, thank you! I'll play around with it, I'm just a little sad that i now have to play on nower settings, my game had been running on high everything for the past two years, but I'l adjust. But again, thank you so much!
It's common unfortunately. As more content is added to the game - add on packs, CC, Mods, patches - it gradually requires more power. Operating System updates may also affect it until the developer adds support.
That make sense, I'll play around with the settings a bit to see if I can at least get my sims to be higher quality, thank you so much for all your help!
I have options but not options.ini
@unilouise That's the file you want to delete. It sounds like you've set your system options to hide file extensions (.ini is an extension), or your computer was already set that way. But it's fine to delete your options file—even if that's not the issue, the game will make a new one the next time you launch it.
actually i went to settings, game options > graphics > graphics quality > HIGH . and thats it it stopped. dont know how long itll last. hopefully this helps
@AngelAssassin630 Are you running macOS or Windows? There's a separate AHQ section for Windows users; I can move your post, if you like. Otherwise, it would help to know the specs of your Mac. Here's how to find them:
