Re: The game in MAC doesn't work
The same happens to me (with or without mods)!
Forum Discussion
8 Replies
Reinstallation helps nothing. I think it helps to reduce the resolution.
I’m angry at Origin and The Sims 4!
Exactly, I tried them all but nothing! I deleted Origin and installing it back again, uninstall and installing the game, i clean my folder of mods and divide into folders and subsolders, take them out and in again. The game keeps crashing. I even called Apple to see if I've done something wrong and they say it's the game. I then keep chatting with Ea support but they didn't know what is a darwin kernel panic. The error codes are multiples: 24,23 and 22. Nothing works execept perhaps an update from Origin
A kernel panic is when your Mac completely shuts itself down unexpectedly. Is that what is happening to you? Or is your game crashing which is why you are attaching the log file?
Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
I think it's more likely that the issue is your Mac, possibly a RAM issue when you play which is why I asked about having nothing running at the same time. Try creating a new user account on your Mac and see if you can play in that account. Make sure you log out of your normal user account before logging into the new one.
Here my specs and as you can see KERN means kernel panic. On MCCC that I don't have now, it was written up above Darwin Darwin kernel panic even though it's a crash of game.
thanks for helping!
- @bbescapist
This may help understand the definition a bit clearer https://en.wikipedia.org/wiki/Kernel_panic and also this from Apple's support forums https://discussions.apple.com/thread/251718073
The reason I'm being exact is because there is a big different between an app crashing and Console reporting the error, and the machine restarting itself due to a fatal error which is the kernel panic. It's important to understand exactly which crash you're experiencing. A kernel panic is far more worrisome than an app crashing but thankfully you don't seem to have that happening which is good 🙂
Do you have a lastCrash file in your Sims 4 folder form when the game crashes?
Did you move your whole Sims 4 folder to the desktop and launch the game so a brand new one was created? Did you start a new save? Just clearing out the mods folder sometimes isn't enough. You also have to trash the localthumbcache.package file and the issue maybe with your save. Sorry but I know the difference between a real kernel (Mac shutting down) and an app crushing. In the reports it's written kernel.
Anyhow, as I sad before I did everything I could and nothing works.
Did you move your whole Sims 4 folder to the desktop and launch the game so a brand new one was created? yes
Did you start a new save? yes
Just clearing out the mods folder sometimes isn't enough. You also have to trash the localthumbcache.package file and the issue maybe with your save. Deleted every time and also the avatar one.
- @bbescapist
Thanks for the lastCrash. It isn't a common Category ID that I recognise.
If you've already done everything then I don't know what else to suggest. Hopefully someone else will be able to help you 🙂 - @Bluebellflora Thanks
