Re: "Unrecognized Video Card" MacBook Pro

Thank you!

Hello, I have followed all of the above instructions with inserting

card 0x8a5c "Intel Iris Plus Graphics" $cardLevelMedium $resolutionMedium

into my GraphicsCards.sgr file but it is still not registered in my config.log. I think I just might have a slight wrong bit of code as I was using the info for a MacBook Air and I have a 2020 MacBook Pro 13 inch.

Here is my info:  

=== Application info ===
Name: Sims4
Version: 1.62.69.1220
Build: Release
=== Rating info ===
GPU: 5 GPU Memory: 4 CPU: 3 RAM: 4 CPU Speed: 2000 Threading: 3
Adjusted CPU: 3000 RAM: 16384 Adjusted RAM: 15872 Cores: 4
=== Machine info ===
OS version: Mac OS X Version 10.15.4 (Build 19E2269)
OS prod type:
OS major ver: 10
OS minor ver: 15
OS SP major ver:
OS SP minor ver:
OS is 64Bit: 1
CPU: MacBookPro16,2
Brand: Intel(R) Core(TM) i5-1038NG7 CPU @ 2.00GHz
Family: 8
Model: 7
Cores: 4
HT: 1
x64: 1
Memory: 16384MB
Free memory: 3869MB
VA space: 4095MB

=== Graphics device info ===
Number: 0
Name (driver): Intel Iris Plus Graphics
Name (database): [Found: 0, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 8a53, Board: 00000211, Chipset: 0007
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: 00000000
Texture memory: 1536MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 0
Opt. features: -d24s8

@kaisersi 

You have to make sure the DeviceID is correct. As you can see in your info from the config file, your Device ID is 8a53 so you add 0x8a53. Change that in the line you entered and you should be good to go. Make sure you add it under the Intel section in the sgr file too.

Great job though!

@Bluebellflora Hello I thought I should ask here instead of opening a new thread. I just switched from a Macbook M1 Max to Macbook Pro M2 Max (16 inch, 1TB SSD, 32GB RAM) and I'm getting the "unrecognized video card" message.

I already added my video card manually as you showed above and when doing that, the game recognizes it. But today, Origin crashed, so I did some troubleshooting (reset Origin/cleared cache manually and lastly repaired the game and also removed the Sims 4 folder from Documents (for a fresh start so to speak)) - and now when I open the game I get the same message again.

My first question is: Do I have to reenter my graphics card data in the GraphicsCard.sgr manually after ever repair/patch/update/pack purchased etc.?

Secondly:

As I described above, I just switched laptops. Now I did that using Migration Assistant and all my documents, games, saves etc. have been transferred. But I didn't have to reinstall Sims 4 on my new Macbook. Could this be the reason why my graphics card is unrecognized? 

All my saves, houses etc. are fine I always keep backups anyway.

By the way there is so much helpful stuff here on the forums and I have learned so much about how to troubleshoot myself for most issues! In this case however, I just want to make sure I'm doing everything correctly 🙂

@Bluebellflora Thanks for your quick response!

I actually decided to completely reset my MacBook, I regretted using Migration Assistant. I found cache files as old as 2016 in my Library! LOL So I did that today and reinstalled The Sims. But again, as I opened the game, it says "unrecognised video card". Anyways, I'm happy to have a clean Mac and to have ruled out that possibility!

I edited the GraphicsCards.sgr file that I found Under Applications -> The Sims 4 -> Show package contents -> Content -> Resources -> GraphicsCard.sgr

Then I scrolled to the very end where it says:

card 0x0000 "Apple A12Z" $cardLevelUber $resolutionHigh
card 0x0000 "Apple M1" $cardLevelUber $resolutionHigh $cardLevelUber
card 0x0000 "Apple M1 Max" $cardLevelUber $resolutionHigh $cardLevelUber
card 0x0000 "Apple M1 Pro" $cardLevelUber $resolutionHigh $cardLevelUber
end

And I added to the list

card 0x0000 "Apple M2 Max" $cardLevelUber $resolutionHigh $cardLevelUber

then I saved the file, closed it and restarted the game. When I then look into the Config File in my Documents The Sims 4 Folder it says Found:1 Supported:1 (so problem solved I guess).

But whenever I repair the game it seems to reset. My Mac is also updated to the latest software. 

Did I edit the wrong file? 

If I have to edit the file every time it's no big deal honestly. I just want to know if that's normal, maybe there's going to be an update for M2 Chip in the future so it's better supported? Or maybe I did something completely wrong lol

Thanks for your help again!

@Bluebellflora Oh that's awesome! You're amazing thank you so much!! Have a nice day 🙂