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I have the base Sims 3 game plus 3 expansions (generations, ambitions and world adventures). All worked perfectly in the past. I recently refomatted my mac and re-installed the base Sims 3 game. It ...
Hi @michellegsn,
Welcome to Answers HQ!
Don't worry about the already opened case, if it's giving you issues, you can create a new case and ask the advisor you will talk to to check your previous case.
If you are also having issues to create a new case, you can use Twitter or Facebook to contact our advisors.
If you have any more questions, don't hesitate to ask 🙂
-Mai
