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Caffrin92's avatar
Caffrin92
6 years ago

Sims 4 - crash to desktop on travel

Hi,

 

I have the Sims 4 Digital Deluxe edition + a few expansion packs (Cats & Dogs, Get to Work and Seasons). 

A few months ago I noticed that anytime I tried to travel anywhere or plan my outfit, my game crashes to desktop - this is especially annoying as I'm part way through a task on Seasons which requires me to travel.

I have mods downloaded and although they hadn't been causing problems when I played the day before, I tried removing them via the 50:50 method and eventually removed the whole folder but the game still crashes regardless.

Today I tried disabling mods completely and at first this seemed to fix the problem, however my game is again still crashing when i try to travel or plan outfits.

Throughout this issue I have had to download the Sims Legacy edition, however the problem above occurred prior to downloading this. I have tried reinstalling the game, moving the file to desktop and using Origin's repair option however the problem still occurs and I am not sure what else I can do.

 

My Mac specifications are:

MacBook Pro (13-inch, Early 2011)

Processor: 2.3 GHz Intel Core i5

Memory: 16 GB 1333 MHz DDR3

Graphics: Intel HD Graphics 3000 512 MB

 

I only have 86gb of storage left and I don't know whether this is contributing to the problem, but I'm confused as one day my game was running completely fine with no issues and the next, I haven't been able to play without crashing since.

I can post the lastcrash.txt file if needed, however I'm not sure whether this is any help?

 

If anyone has any suggestions they would greatly appreciated as I just want to play the game with my family again!

 

Thanks!

mac

2 Replies

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    6 years ago
    @Caffrin92

    Never a bad idea to post the last crash file 🙂

    Which version of macOS are you running?

    Can you move the Mods folder to the desktop, trash the localthumbcache.package, repair the game then see how it is?
  • Caffrin92's avatar
    Caffrin92
    6 years ago

    Hi @Bluebellflora, the operating system on my Mac is High Sierra 10.13.6 and the lastcrast.txt file is as below:

    <?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>91d7aea28605fe945e94d3e4</sessionid><type>crash</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2020-04-13 21:07:59</createtime><buildsignature>Local.Unknown.Unknown.1.62.67.1620-1.340.000.32.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x01</categoryid><stack> 0x01 0x890b4a 0x88f96e 0x7eac4c 0xf451f5 0xdaf7c8 0x3375 0x2092 0x2071 0x98e29 0x8b624 0x8b2a4 0x8ad9a 0x8253b 0x81927 0x2fd96 0x2fa0f 0x2f884 0x41a3b 0x7d7e34 0x3ae34 0x3684d 0x5a3a 0x1934</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 203.03<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0x1dd47907<br />Origin Version: 10,5,67,39484<br />Modded: False<br />SystemInfo: Mac OS X Version 10.13.6 (Build 17G12034) GPU: Intel HD Graphics 3000 Intel HD Graphics 3000 OpenGL Engine 0.10.4.14<br />(baseaddr) 0x0,'' 0x10585f000,'The Sims 4' 0x10585f000,'The Sims 4' 0x10585f000,'The Sims 4' 0x10585f000,'The Sims 4' 0x10585f000,'The Sims 4' 0x10585f000,'The Sims 4' 0x10585f000,'The Sims 4' 0x10585f000,'The Sims 4' 0x7fff45d53000,'Foundation' 0x7fff43bd7000,'CoreFoundation' 0x7fff43bd7000,'CoreFoundation' 0x7fff43bd7000,'CoreFoundation' 0x7fff43bd7000,'CoreFoundation' 0x7fff43bd7000,'CoreFoundation' 0x7fff42f09000,'HIToolbox' 0x7fff42f09000,'HIToolbox' 0x7fff42f09000,'HIToolbox' 0x7fff411a4000,'AppKit' 0x7fff411a4000,'AppKit' 0x10f496000,'IGO.dylib' 0x7fff411a4000,'AppKit' 0x7fff411a4000,'AppKit' 0x10585f000,'The Sims 4'(/baseaddr)</contextdata></report>

    This was after moving the whole mods folder to desktop and deleting the localthumbcache and cache files!

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