In the sims 4 create a sim whenever I hover over a sim with the cursor to edit the sim body or face it's fine, but when I hover away from the sim the cursor thinks it's still on the sim. It's hard to explain. So if my cursor is on the sims nose the cursor changes for the editing of the nose but when I move the cursor the cursor stays the name and the it shows the nose with the white mapping around it. I tried searching this problem, but I see no one with it. It's pretty annoying when trying to edit a sim.

Hello @iimlana, I haven't heard of this being a bug, but I can ask around. 🙂 In the meanwhile, if possible, could you try a different mouse (maybe you could borrow one) and try the steps @Bluebellflora posted above. If I hear anything regarding this I get back to you and hopefully other experiencing the same issue will post their specs as well. Thanks, - Kristi

Happening on my game too! Since the most recent update. Through my searches, looks like it's a MAC specific problem

Im on Mac and I just installed vampires to my game (Not sure if this has anything to do with the bug), and every time I go into CAS, even if I'm editing a pre-made sim, my cursor glitches. Even if my cursor is at the top of the screen or the bottom, if I hold down and drag it will highlight a random body part and make me change it. Its like when you change a sim's facial feature, and you click on it and highlight it, hold and drag to move it where you want, and it changes the shape/size. But with this glitch even if I didn't go anywhere near a facial feature or body part with my cursor, it will highlight a random one and move it anyway. It's really frustrating when trying to rotate the sim or change one's features to my liking, and I haven't been able to make a vampire yet! HELP! (Btw, I have tried with CC off and it still happens, and I have no cursor issues outside of sims 4 CAS, and have never had any before installing vampires.)

@Bellableu28 Please can you provide more information about your Mac. Instructions on how to do so here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162 Are you using a Magic Mouse/Trackpad/Force Trackpad/3rd party device etc? Can you please drag the Options.ini file from Documents > Electronic Arts > The Sims 4 to the Trash and then try your game again and see if the same thing happens?

Have you tried a different mouse? Do you have any mods or CC (custom content)?

Sims 4 CAS cursor glitch | EA Forums

39 Replies

iimlana
9 years ago
I have all the packs installed into my game that come with sims 4. I have the sims 4 limited edition and the digital deluxe upgrade.

I honestly don't have any other apps installed onto my Mac besides the original ones that came with the Mac.

And when I play sims I make sure other apps aren't running in the background, so everything is closed but the Sims game.

And I have pulled out everything and started fresh, that did not work either. I've done too where the folder is out and I've repaired the game too, and that did not work.

When I played the game when it started happening I didn't have an update to my computer, because th day before it worked perfectly fine. And I think the sims was updated about a week before or so.

I hope it does get figured out soon and it will be in the next game patch.

@Bluebellflora
Bluebellflora
Hero+
9 years ago
@iimlana
Thanks 🙂

Can you set up a new user account on your Mac and try playing a brand new game in that account? A new user account creates a new hidden Library folder, as well as obviously new user data,which is where any possible corrupted files may be. As you're the only person actively trying to get this sorted and posting your results I'm hoping we can narrow it down. I've tried reproducing again and still no luck. Are you often in CAS in your game? Were you in CAS the day before this started happening?

If it won't work in the new user account maybe a complete uninstall of Origin and the game is worth a try. Make sure you backup your current Sims 4 folder where your saves etc. are so you don't lose your user data:

- Uninstall the game through Origin
- Run the Origin reset tool then drag the Origin app from your Applications folder to the Trash
- Empty the Trash and restart your Mac
- Download and install Origin then download and install the game. Don't put your data back in yet, launch the game as brand new and try making a Sim to see if it happens again.
iimlana
9 years ago
@Bluebellflora

I have tried all that before and it did not work, sadly.
I've done the new user and the origin reset.
I've problems done everything you can think of.

I was in CAS the day before and I am in CAS quite often when playing the game.
Bluebellflora
Hero+
9 years ago
@iimlana

I didn't mean just an Origin reset but complete uninstall of Origin and the game. Running the reset tool then trashing the app is the quickest and easiest way to uninstall Origin. You do need to uninstall the game first though (I'll amend my previous post).
iimlana
9 years ago
@Bluebellflora

Oh okay, I'll try that. Will I loose the packs I have on my account? Like I have extra content from having the limited edition sims 4 and the digital deluxe upgrade.
iimlana
9 years ago
@Bluebellflora

Yeah I tried that right now and when I went back on, it did not work. ☹️
iimlana
9 years ago
Has anything come up yet? @Bluebellflora
13Vader
9 years ago
I'm having this problem too. The only way to rotate a sim in CAS is with the arrows in the CAS interface. If I try to rotate from the sim body I get to change the shape. I have everything installed but vintage and bowling. Game updated. I've tried with and without mods and there's no change.

My specs:

macOS Sierra 10.12.4

iMac (21.5-inch. late 2015)

2,8 GHz Intel Core i5

8 GB 1867 MHz DDR3

Intel Iris Pro Graphics 6200 1536 MB
Bluebellflora
Hero+
9 years ago
Thanks for your posts so far everyone. We have an 'info request' thread set up for this issue so please post in this thread from now on - http://answers.ea.com/t5/The-Sims-Mac/INFO-REQUEST-Sims-4-CAS-cursor-glitch/m-p/6027932/

Locking this thread.

Forum Discussion

Sims 4 CAS cursor glitch

39 Replies

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