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lexwtf69's avatar
lexwtf69
11 years ago
Solved

sims 4 for mac won't connect to gallery

i have the sims 4 on mac and the game plays fine. it just will not connect to the gallery. i have tried all the troubleshooting steps i can find (looking at firewalls on computer, antivirus, router-- trying to go offline, then back online, etc) and i still can not get it to work. i also tried to login to the gallery just through the web and when i do it says that my email or password for origin is incorrect. i've changed it three times and made sure i am typing it the exact same way and it will not let me login through the web. has anyone else had this problem or does anyone have any suggestions? any help is appreciated. this is an awesome feature of the game and ive waited sooo long to have this on mac and now it wont work lol (also im posting this from a different origin account as mine will not work ☹️)

mac
  • Tremayne4260's avatar
    Tremayne4260
    11 years ago

    Do you have any CC installed? If so, remove the CC, restart your game and see if you can connect to the Gallery. You should be able to connect as the issue seems to be related to having CC installed.

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  • yamilette03's avatar
    yamilette03
    10 years ago
    Oh thanx. I have mods. But before I got them the gallery wasn't working either. I also have the problem that once in a while my sims 4 brings up the "game data incomplete", and my sims are missing equipment, like they're missing shoes or shirts and pants. Plzs Help!!
  • Anonymous's avatar
    Anonymous
    10 years ago
    I'm having this problem too. For me it specifically seems to be items of clothing, which is bizarre. Origin is online before booting the game, the game loads and runs fine, no issues displaying the CC but can't connect to the gallery. I'd removed a quarter of my female clothing CC and it's definitely a particular file, as I could then connect to the gallery. I'm just whittling it down now. This never happened before the last update.
  • Anonymous's avatar
    Anonymous
    9 years ago

    me too... i cant connect to community and i lose all my things over night, even though i press save like 3 times, then press save and exit game. its so weird.

  • thatbookishbell's avatar
    thatbookishbell
    6 years ago

    Sadly their isn't any way for you to get the gallery on mac, I've tried several attempts and even called an online helper to try and fix the situation. Happy simming!

  • thatbookishbell's avatar
    thatbookishbell
    6 years ago

    Maybe try taking away some mods and making sure your using secure websites to find your mods.!

    Remember I'm not an EA member just a simmer like you!.

    Happy simming.

  • sabytaco's avatar
    sabytaco
    4 years ago

    My gallery is no longer an option. I’ve tried everything, and contacted EA 6 times. I am on an adult account, have never downloaded cc, have change my password thousands of times, and have deleted that dumb sims folder many times. No one’s been able to help and I am very frustrated. I used to post sims and I finally got a lot of likes and downloads but then it just vanished. I have no option to link my EA account in the settings menu within the game either. I used to play all the time but honestly being unconnected has been so frustrating and aggravating I feel defeated. Please help🥺

  • MissKittieMo's avatar
    MissKittieMo
    12 months ago

    I stumbled across this while trying to find an answer to the same issue (i'm on Mac) - apparently the fix is to go into settings>game options>other & disable "Enable Custom Content & Mods". I don't use mods or cc, so if you do i don't know what the fix would be but this made everything come back for me!

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    12 months ago
    @MissKittieMo

    Disabling Mods will only fix an issue where a Mod is broken and causing issues with the user's Gallery, whatever that Mod may be.

    Are you using Origin or EA App? Do you have an avatar set in Origin/EA App or is it the grey face? Have you tried different internet connections?

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