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sofiachiquita's avatar
sofiachiquita
6 years ago

Sims 4 macOS Catalina v10.15.4 troubleshooting

I started playing Sims 4 on my MacBook Pro (2017) earlier this year. It was working completely fine but after updating and installing macOS Catalina I've had constant issues to the point where I have...
mac
sofiachiquita's avatar
sofiachiquita
6 years ago
@Bluebellflora

I have done that but still have the same issue.
I previously have also repaired the game through origin, made sure origin is disabled in-game, I've uninstalled and reinstalled both origin and Sims 4, I even restored my MacBook to factory settings incase it was the problem.
I don't use any mods or cc if that helps also.
Bluebellflora's avatar
Bluebellflora
Hero+
6 years ago
@sofiachiquita

Could you post a screenshot of your in-game graphics options? Could you set up a new user account on your Mac and see if it happens in that account?
  • sofiachiquita's avatar
    sofiachiquita
    6 years ago

    @Bluebellflora 

    Here's the graphics options for you. 

    I'll set up a new user now. 

  • sofiachiquita's avatar
    sofiachiquita
    6 years ago
    @Bluebellflora Sorry it took a while, unfortunately I'm having the same problem still.
    • Bluebellflora's avatar
      Bluebellflora
      Hero+
      6 years ago
      @sofiachiquita

      Oh no ☹️

      Do you have anything running that could be conflicting with the game? Any apps launching on startup like monitoring software, antivirus, streaming? Could you also post a screenshot of the speckled screen you describe?
      • sofiachiquita's avatar
        sofiachiquita
        6 years ago

        @Bluebellflora 

        Sorry for the delay in response. 

        I don't have any apps or programs that could conflict with the game. I completely restored my MacBook to its factory settings and wiped it of everything just in case it was the issue. I am completely stumped as to why Sims 4 just doesn't want to work for me :/ 

        I've attached a couple of images of the speckled screen. 

        Thanks for your continuous help 🙂 

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