Sims 4 stuck on "Verifying Game Files" (Mac)

@bearhugs808  So when this issue occurs the best way to solve it is by following the steps below.

• Open your control panel, you can do so by searching in start menu or by pressing Windows+R  and then entering control panel
• Open Internet options
• Click on the connections tab and then in the bottom of the window click LAN SETTINGS
• Make sure that you uncheck 'Use a proxy server for your LAN' and hit apply
• Exit out of Origin and then restart your system 

If the above doesn't work and you still have issues just post to let me know and we will take it from there.

Darko

@EA_Darko

Hi! Thank you so much for your help, but I tried it and nothing changed. I turned off all the proxies on my computer and saved it and restarted origin and it sadly is staying the same. If you have any other useful tips that would be awesome!

Thank you!

PS- This is for a MacBook Air

@bearhugs808, try resetting Origin. Here is the link to the instructions.

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

Please reply back to let us know if this resolved the issue.

@Bluebellflora

Hi thank you so much for your help!,

My MacOS says its running 10.10. 5 if that helps you.

@Tremayne4260

Hi thank you for offering your help!,

I tried that program before and it sadly didn't affect it in anyway. If you have any other tips let me know!

Thank You!

@bearhugs808

Could you please try the following:

1. In your Applications folder right click on the Sims 4 app and select Show Package Contents.
2. Navigate to Contents > Mac OS.
3. Right click on The Sims 4 and select Move to Trash. Don't drag the file as it will only move an alias and leave the original in place. If there is another file in the folder, The Sims 4.par, leave it alone.
4. Now open Origin, click on The Sims 4 in your Games Library and click on Download.

@Bluebellflora

Hi thank you for this suggestion,

I tried it out and followed your directions and now when I try to load the sims it says "Preparing" and stays at 0%. 

If you have any other suggestions or solutions please let me know!

Thank you!

@Bluebellflora

Hi thank you so much for the suggestion but I followed the steps twice and both of the times it didn't work. I don't know if theres much else I can do but if you have any other suggestions or advice please let me know!

Thank you for so much for your help!