Forum Discussion
Please read what I've shared already, I've also done all those steps, and no progress.
I created a new Mac User to see if that would work, and no luck either
@Bluebellflora wrote:Follow these steps to launch a new clean game - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163
I absolutely read what you posted but don't see where you stated you tried a clean Sims 4 folder, you simply said that you tried to delete Origin and Sims 4 files without going into any further detail. You haven't provided full specs of your Mac, nor which version of macOS you are running.
More info is needed on what exactly you have successfully deleted, what files you weren't able to delete, and proper Mac specs before I can help you further.
- FreakinJose2 years agoRising Novice
Mac OS Sonoma 14.1.1
I've gone into Document folder, and moved/deleted EA folder completely.
I've gone into Applications and deleted origin, and sims 4
I've gone into Macintosh HD > Library > Application Support > Origin and deleted the folder completely
- Bluebellflora2 years agoHero+@FreakinJose
Thanks. What kind of Mac do you have - MacBook Air? MacBook Pro? iMac? All these models have shipped with the M1 chip at some point. They have also never come with a 500Gb hard drive, the closest being 512Gb. Are you referring to an external drive?
Deleting the Origin app and Sims 4 app in the Applications folder is not successfully uninstalling them. To uninstall the game you must right click on the game in your Origin games library and select Uninstall. To properly uninstall Origin you must manually reset it as well as trashing the app - https://bluebellflora.com/how-to-uninstall-origin-on-a-mac/
Please follow those instructions above to properly uninstall Origin and the game, empty the trash, restart your Mac, make sure there is no "The Sims 4 folder" in the Documents > Electronic Arts folder then launch the game. You should be prompted to allow Origin and the game access to various locations on your Mac, make sure you allow them all.- FreakinJose2 years agoRising Novice
@Bluebellflora wrote:
@FreakinJose
Thanks. What kind of Mac do you have - MacBook Air? MacBook Pro? iMac? All these models have shipped with the M1 chip at some point. They have also never come with a 500Gb hard drive, the closest being 512Gb. Are you referring to an external drive?
Deleting the Origin app and Sims 4 app in the Applications folder is not successfully uninstalling them. To uninstall the game you must right click on the game in your Origin games library and select Uninstall. To properly uninstall Origin you must manually reset it as well as trashing the app - https://bluebellflora.com/how-to-uninstall-origin-on-a-mac/
Please follow those instructions above to properly uninstall Origin and the game, empty the trash, restart your Mac, make sure there is no "The Sims 4 folder" in the Documents > Electronic Arts folder then launch the game. You should be prompted to allow Origin and the game access to various locations on your Mac, make sure you allow them all.I just finisbed a factory restore to my Macbook, after which I downloaded Origin, and Sims 4. The game will not load go the main menu. Just continues playing music and plumbob spinning
About The Sims 4 Technical Issues - Mac
Community Highlights
Recent Discussions
- 18 hours ago
- 4 days ago
- 4 days ago
- 5 days ago