Forum Discussion

leahbeeface's avatar
leahbeeface
Seasoned Newcomer
3 months ago

Sims 4 won't open!

I just got a new computer and re-downloaded all my Sims 4 games/packs. When I click "play" (either within the EA app or by clicking on The Sims 4 application) the Sims 4 opens, then immediately closes and redirects me back to the EA app. Please help! I got this new computer to play the Sims and I can't! 

  • srryan11's avatar
    srryan11
    Seasoned Novice

    I'm having this issue after the recent update. I was able to play until updating. I tried reinstalling, repairing, restarting my laptop, moving my entire sims folder to desktop etc. What is going on?!? I've written several reports previously about the game launching slowly, but now it just redirects me back to the EA app after clicking play. It doesn't even attempt to load, just exits.  Any solutions? This is really unacceptable.

  • NatiGould's avatar
    NatiGould
    Seasoned Newcomer

    Me too! And I don't even use mods. I uninstalled the game and installed again and it doesn't work :(

  • halleli97's avatar
    halleli97
    Seasoned Newcomer

    It's been like this for me too for two days.. I removed all the mods and nothing.. I deleted the app and it didn't help either..

    • srryan11's avatar
      srryan11
      Seasoned Novice

      The only thing that worked for me today was to uninstall EA app, redownload our (much missed) origin, wait for the disappointing pop up to move to EA app instead, redownload EA. I was able to get into sims after a long loading screen. 

      • halleli97's avatar
        halleli97
        Seasoned Newcomer

        I have the ea app. I got into the game once today and now I can't get into it again. It takes me back to the EA app

  • I have to restart my computer every single time I want to play the game. It's the only way it will open. Very frustrating.

  • Move your Mods folder to the Desktop and delete localthumbcache.package. Then test the game in a new save.
    If it works now check for updates to your Mods and CC. Add it back a little at a time while testing until you have found all that are broken.

    • thenacio's avatar
      thenacio
      Seasoned Newcomer

      Hi, thanks for your replay but I already tried all you have said and nothing works. It's impossible to enter in CAS or to start a new game for me. I check all Mods and CC and they are all updating. I tried to restore and re-downloaded Sims 4 and all packs I have and nothing changes

      Please, help me