sims 4

@MollyRose95 

Is your Mac on a soft surface? It looks like it in the pictures and it will dangerously overheat if so. The OS will throttle power to the game, resulting in poor performance including lagging, crashing, glitching graphics and even shutting down of your Mac to prevent hardware damage. Make sure it is on a hard surface, preferably elevated a little, so air can circulate underneath. Your Mac has an integrated graphics chip which isn't designed for gaming, it will always struggle more than a discrete/dedicated GPU. Add excessive heat into the mix and it will perform really badly.

Can you attach your Config.log file to a post here? It's in the Sims 4 folder. This is to check if your Intel chip is supported in the game file and at what maximum setting.

Could you also please attachet a screenshot of your in-game graphics options, making sure it also shows the laptop mode toggle at the bottom of the settings.

I've seen a couple of other reports of users with a similar issue on your model Mac. Not sure if they fixed it or not but I'll try and find them to merge together.

Does this happen in windowed mode too?

Yes, it was on a soft surface for the picture but usually when I play it is on a hard one (I was just checking some CC.)

I put it into Windowed Mode and this issue did not happen. I also have toggled with all graphics levels including laptop mode and it was still happening.

So I deleted my Override.ipi file and when I reopened my game the message below appeared. Once I went in game however, there were no graphical issues that I had been seeing previously before. Is the pop up I got on the screen something to be concerned with? Thanks so much for your help! 

So sorry I mean the options.ini, I misremembered and wrote down the wrong name 😓

I haven't tried the second step yet but I will once I have some time.