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madchap57's avatar
madchap57
5 years ago

Sims4 still crashes or hangs with latest patch on MacOS

Hi all, Writing on behalf of my daughter. On macOS Catalina 10.15.7, macbook pro 2018 15", would not want to update to BigSur given already the troubles here.... Game version 1.69.57.1220, at least...
mac
Bluebellflora's avatar
Bluebellflora
Hero+
5 years ago

@madchap57 

Just remove the "XML" from the lastCrash report in TextEdit then attach it. The numbers in the file name are also meaningful.

Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162

Did you try with a new Sims 4 folder? Trying to narrow down the exact cause and if it is model specific.

madchap57's avatar
madchap57
5 years ago

Macbook pro 15, 2018.

2.2Ghz 6-core i7

16gb of ram

Radeon pro 555X 4Gb

I believe we tried clearing out that folder yes.

Would there be some more engineering-centric help just than poking around and hoping for the best that EA could provide?

I told my daughter to call me if she encounters the problem again (but she's not definitely playing everyday :-)) so that I can try to run "spindump" on the sim4 pid, since there is nothing showing up in the Console.app.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    5 years ago
    @madchap57

    The same happens on the 16" MBPs https://answers.ea.com/t5/Technical-Issues-Mac/WORKAROUND-Problems-playing-Sims-4-on-the-16-quot-MacBook-Pro/m-p/8750583#M27203

    Disabling automatic graphics switching seems to help those users (see solution on page 1 in the link) but they seem to have to download gfxCardStatus to make the switch permanent as the Mac is trying to switch back to the Intel chip.

    The same issue is also on the current line up of 27" iMacs https://answers.ea.com/t5/Technical-Issues-Mac/Sims-4-keeps-crashing-on-2020-iMac-27/td-p/9522077
    • madchap57's avatar
      madchap57
      5 years ago

      Thanks @Bluebellflora - I can definitely try to lock the gfx card to the discrete one.

      Here is the output of the command:

      com.apple.driver.AppleIntelLpssI2C (3.0.60)
      com.apple.driver.AppleIntelLpssDmac (3.0.60)
      com.apple.driver.AppleIntelLpssI2CController (3.0.60)
      com.apple.iokit.IOGraphicsFamily (576.1)
      com.apple.driver.AppleIntelSlowAdaptiveClocking (4.0.0)
      com.apple.AppleGraphicsDeviceControl (5.2.6)
      com.apple.driver.AppleIntelCFLGraphicsFramebuffer (14.0.7)
      com.apple.kext.AMDSupport (3.1.0)
      com.apple.driver.AppleIntelLpssUARTCommon (3.0.60)
      com.apple.driver.AppleIntelLpssUARTv1 (3.0.60)
      com.apple.driver.AppleIntelPCHPMC (2.0.1)
      com.apple.driver.AppleGraphicsControl (5.2.6)
      com.apple.kext.AMD9500Controller (3.1.0)
      com.apple.driver.AppleIntelKBLGraphics (14.0.7)
      com.apple.driver.AppleGraphicsDevicePolicy (5.2.6)
      com.apple.kext.AMDRadeonServiceManager (3.1.0)
      com.apple.kext.AMDRadeonX4000HWServices (3.1.0)
      com.apple.kext.AMDRadeonX4000 (3.1.0)
      com.apple.kext.AMDRadeonX4100HWLibs (1.0)
      com.apple.kext.AMDFramebuffer (3.1.0)

      • Bluebellflora's avatar
        Bluebellflora
        Hero+
        5 years ago
        @madchap57

        Thanks 🙂 Could you also attach the lastCrash you reference in your opening post? Just remember to delete XML from the first line.

        Please let me know how you get on disabling automatic graphics switching.

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