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hellofditties's avatar
hellofditties
Rising Newcomer
2 days ago

[The Sims 4, Mac] DLC not playable since August 'pack selection' update

First time posting so apologies if this is the wrong place to post. Since the pack selection update I no longer have access to some of the DLC that is installed on my device. It is not selectable within the game when I try to select the unavailable packs within the pack selection screen it says 'This Pack is not available' on mouseover.

There are 3 stuff packs missing, and 40 kits. All relevant DLC was purchased through the EA app and shows as installed on the EA app. All was working as expected before the update.

I have tried clearing the cache in the local folder, clearing the cache through the EA app, uninstalling and reinstalling the relevant DLC, fresh install of the game, fresh install of the EA app. I have tried deleting the UserSetting.ini file as seems to have worked for others. I have checked to see if there is anything written in Advanced launch options, there isn't. I have checked if all DLC is installed in the same folder along with base game, it is.

On a fresh install with a fresh folder the DLC shows up as expected and I can start a new game. However, after saving and exiting, when I then open the game for a second time the DLC is missing once again. It is extremely frustrating

I am playing on Mac (and it's a newish Mac on which mods have never been installed).

Please please pleeeease can someone help me I am going out of my mind.

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