Transparency Issue

Question

Product: The Sims 4Platform:MacWhich language are you playing the game in? EnglishHow often does the bug occur? Every time (100%)What is your current game version number? 1.63.136.1210What expansions, game packs, and stuff packs do you have installed? Get To Work, Get Together, City Living, Cats and Dogs, Seasons, Parenthood, Jungle Adventure, Perfect Patio Stuff, Movie Hangout Stuff, Backyard Stuff, Vintage Glamour Stuff, Laundry Day StuffSteps: How can we find the bug ourselves? Place the Mahoney Geometric Banister on a staircase.What happens when the bug occurs? The transparency is broken around the metal parts of the banister. What do you expect to see? The banister should be properly transparent around the metal parts of the banister.Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure&nbsp;‌As you can see in the image below, there are black boxes around the metal parts of the banister, thus ruining its transparency.

peachoatmeal · Answer

Thanks for checking it out in your game. I definitely have an older computer so that may be the culprit, but I don't remember this problem until very recently.

Here's the information:

macOS Catalina version 10.15.5 (19F101)

MacBook Pro (Retina, 13-inch, Late 2012)

Processor 2.5 GHz Dual-Core Intel Core i5

Memory 8 GB 1600 MHz DDR3

Graphics Intel HD Graphics 4000 1536 MB

bluebellflora · Answer

@PeachOatmeal&nbsp;

Looks fine in my game. I would guess this may be to do with your graphics settings and Mac GPU.&nbsp;Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162

bluebellflora · Answer

@PeachOatmeal  Yes, that will be why. The Intel HD 4000 is an old chip and there may have been some changes to the graphics in-game which have caused this ☹️

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Transparency Issue

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