Why is sims 4 not opening?
I have had sims 4 for over a year now with no problems. Since around boxing day (of 2017) I am no longer able to open the game. I can open Origin and go to Sims 4, but when I click play the game says...
Forum Discussion
Hi @ejane223
-hmm 'repair' (game) and seems you've done that... Cats and Dogs takes up a lot more space and many people have come across similar problems to you...
It could also be your graphics card or operating system memory, as the Cats and Dogs expansion pack has 'upped the computer requirements' quite a bit..?
RAM: At least 4 GB RAM
HARD DRIVE: At least 3 GB of free space (15 GB if installing with The Sims™ 4 + Cats and Dogs) with at least 1 GB additional space for cc or saved games
You'll find more details on requirements here at the Help - EA page. (to be absolutely certain)
If you're still having problems, let me know. (It could also mean checking into your graphics card capabilities).
As this issue has been reported also by EA Mai as being the main cause ie: game crashes, etc.. more at her post also.
Excerpt of requirements:
Graphics card (video)
128 MB of Video RAM and support for Pixel Shader 3.0. Supported Graphics cards: NVIDIA GeForce 6600 or better, ATI Radeon X1300 or better, Intel GMA X4500 or better
NVIDIA GTX 650 or better
Excerpt from EA from the prior link I posted "If you’d like to try an automatic scan of your computer to see if it can run The Sims 4, visit the System Requirements Lab site and run their Can You RUN it tool for The Sims 4. EA does not own or operate System Requirements Lab's Can You RUN It page, nor can we make any changes to their page or system. Any use of the site and tools is at your own risk".
Excerpt from EA Mai's post: HARD DRIVE: At least 3 GB of free space (15 GB if installing with The Sims™ 4) with at least 1 GB additional space for custom content and saved games - CPU: 1.8 GHz Intel Core 2 Duo, AMD Athlon 64 Dual-Core 4000+ or equivalent (For computers using built-in graphics chipsets, the game requires 2.0 GHz Intel Core 2 Duo, 2.0 GHz AMD Turion 64 X2 TL-62 or equivalent) < yours shows 1.8 GHz (8 CPUs), ~ 2.0GHz so; not sure there..
RECOMMENDED SPECS:
OS: 64 Bit Windows 7, 8, 8.1, or 10
PROCESSOR: Intel core i5 or faster, AMD Athlon X4
VIDEO CARD: NVIDIA GTX 650 or better
MEMORY: 4 GB RAM
HARD DRIVE: 18 GB of Hard Drive space
OS: 64 Bit Windows 7, 8, 8.1, or 10
PROCESSOR: Intel core i5 or faster, AMD Athlon X4
VIDEO CARD: NVIDIA GTX 650 or better
MEMORY: 4 GB RAM
HARD DRIVE: 18 GB of Hard Drive space
Hope this helps,
Sasha
nb: if it does look like the above, another quick fix may be to disable some of the other packs you own.. (to give it more space..)if you need to know how, let me know..
Hello,
So from what I can see (I'm not very good with computers)..
I have a macbook pro version 10.11, the processor is Intel Core i5, the graphics are Intel Iris Graphics 6100, on my memory I have 8GB, and on my hard drive I have 40 GB free...
Do these meet the requirements you listed above?
Also do you have any other suggestions on how I can get this game working?
Hi @ejane223
All systems are different and I don't know that much about a macbook... but check: the following It's often tied to Graphics Display as well.
To open System Information directly, hold down the Option key and choose Apple menu () > System Information. You can also use Spotlight to find System Information, or open it from the Utilities folder of your Applications folder.
Select items in the sidebar to see information about each item. For example, the Hardware section shows your Mac serial number, the Memory section shows how much RAM is installed in each internal memory slot, and the Software section shows which startup disk (boot volume) your Mac is using. You can use the Network section and the Network Utility to learn more about your network.
To have System Information read your serial number aloud, choose File > Speak Serial Number.
To save a copy of your system report, choose File > Save.
To learn more about System Information, choose Help > System Information Help.
You can see more by following the above steps.. and/or copy and pasting exactly what specifications your system has here.
Thank you,
I have checked everything, and from what I can see my macbook should all meet the requirements you had listed previously... I don't know why it isn't working... Do you have any more suggestions as to what I can try?
again thank you for all your help!!"If you’d like to try an automatic scan of your computer to see if it can run The Sims 4, visit the System Requirements Lab site and run their Can You RUN it tool for The Sims 4. <<< let me know how you go with that tool.
You also didn't mention what your Graphics Card (mem) was >
Graphics card (video)128 MB of Video RAM and support for Pixel Shader 3.0. Supported Graphics cards: NVIDIA GeForce 6600 or better, ATI Radeon X1300 or better, Intel GMA X4500 or betterNVIDIA GTX 650 or better
