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Seariax's avatar
Seariax
New Novice
6 days ago
Solved

Abnormal game boot-up, is there anything I could do???

Ever since the release of the Life & Death update, my game began to boot up in an unusual way, before crashing the game after 10 seconds of reaching the end of the game's boot up animation. Clarific...
crashing
ea app
launching
steam
  • puzzlezaddict's avatar
    puzzlezaddict
    3 days ago

    Seariax​  The bad_module_info error is often related to playing in fullscreen mode with settings that aren't working as intended, and windowed mode often addresses the problem.  So please let me know whether it helps or helped.

    The OneDrive error could also cause a whole host of problems with Sims 4.  If you have no particular use for it, or you don't mind uploading files manually, I would suggest getting rid of it or at least keeping it away from your Documents folder and therefore from your Sims 4 user data.  How to do so is covered here:

    [CURRENT ISSUE] Sims 4 saves/user content disappearing (PC) | EA Forums - 11838402

    If you want to keep your current OneDrive configuration, try pausing syncing before you play.  To see the option, right-click the cloud icon in the lower-right corner of the screen, or sometimes it's hidden in the Tray (^ icon).

puzzlezaddict's avatar
puzzlezaddict
Hero+
5 days ago

Seariax​  I don't consider this a late response.  People have stuff to do and don't always have time to sit down and troubleshoot.

At any rate, please try launching the game in windowed mode.  Open Options.ini, in Documents > Electronic Arts > The Sims 4, search for fullscreen , and set it to 0 (zero).  Avoid the other settings with fullscreen in the name; they're not relevant here.

I would also suggest playing immediately after restarting your computer, with nothing else open other than Steam and the EA App.  Your dxdiag shows that your computer's page file was almost all used at the time you ran it, despite your 16 GB RAM, which means there were a lot of apps or background processes running.  Aside from the resources they'd be taking, one of these programs could conflict with Sims 4.

If that alone doesn't help, please look for an error that happens when you try to launch the game.  Click Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent attempt to play.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

  • Seariax's avatar
    Seariax
    New Novice
    4 days ago

    So far there were no errors involving the game whatsoever when I ran the perf. log. There were crit. issues, but it's mostly from OneDrive and Bad_Module_Info. Here is the report if relevant.

    Onedrive:

    Source
    Microsoft OneDriveFile Co-Authoring Executable

    Summary
    Stopped responding and was closed

    Date
    ‎6/‎11/‎2025 1:26 PM

    Status
    Report sent

    Description
    A problem caused this program to stop interacting with Windows.

    Problem signature
    Problem Event Name:    MoAppHangXProc
    Package Full Name:    Microsoft.OneDriveSync_25091.512.1.0_neutral__8wekyb3d8bbwe
    Application Name:    praid:Microsoft.OneDrive.ActionsServer
    Application Version:    25.91.512.1
    Application Timestamp:    4a056977
    Hang Signature:    aca0
    Hang Type:    2097216
    Waiting on Package Full Name:    NO_PACKAGE
    Waiting on Application Name:    OneDrive.exe
    Waiting on Application Version:    25.91.512.1
    OS Version:    10.0.26100.2.0.0.768.101
    Locale ID:    1033
    Additional Hang Signature 1:    aca0b73f14bb70d08516eae0b9448bba
    Additional Hang Signature 2:    2cf4
    Additional Hang Signature 3:    2cf4f93063c58600d6278fbb3ae2afa3
    Additional Hang Signature 4:    aca0
    Additional Hang Signature 5:    aca0b73f14bb70d08516eae0b9448bba
    Additional Hang Signature 6:    2cf4
    Additional Hang Signature 7:    2cf4f93063c58600d6278fbb3ae2afa3

    Extra information about the problem
    Bucket ID:    39553a6ae68ea387a37f78e7ec9cc55f (1404974546265359711)

     

    BAD_MODULE_INFO:

    Source
    bad_module_info

    Summary
    Stopped working

    Date
    ‎6/‎4/‎2025 10:36 AM

    Status
    Report sent

    Description
    Faulting Application Path:    bad_module_info

    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    bad_module_info
    Application Version:    0.0.0.0
    Application Timestamp:    00000000
    Fault Module Name:    StackHash_0000
    Fault Module Version:    0.0.0.0
    Fault Module Timestamp:    00000000
    Exception Code:    00000000
    Exception Offset:    PCH_03
    OS Version:    10.0.26100.2.0.0.768.101
    Locale ID:    1033
    Additional Information 1:    0000
    Additional Information 2:    00000000000000000000000000000000
    Additional Information 3:    0000
    Additional Information 4:    00000000000000000000000000000000

    Extra information about the problem
    Bucket ID:    d02a5162d4ce7f1e00281fbc7d647689 (1164215398093321865)

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