All of my sims 4 add-ons are gone

I've been trying to contact EA but i'm not getting ANY help what-so-ever and I'm going insane. I think my account got hacked or something because all of Sims 4 DLC is gone. I can't find any support, and I've spent alot of money on that game. Can anyone help??? I've done all the basic stuff. I just want to contact EA and I just need some help.