Hi i've bought an expansion pack business and hobbies but wont appear in game, it say l have in add on in the library but everything is locked unfortunately. Any help would be appreciated, thank you.
Community ManagerHi YvngFijian
Did you purchase this pack directly through the EA app? Are you seeing a completed transaction in your account's purchase history?
Hi,
I've bought it through g2a, keys worked but doesn't pop up through in game.
Community ManagerThanks, it sounds like you may have purchased a code for the preorder content instead of the DLC. For any issues like this with a third-party retailer, you'd need to contact the retailer directly for a refund or replacement code.
Please also see the post here for more details on where to safely purchase packs.
Community Manager
