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KaKi5656's avatar
KaKi5656
Seasoned Newcomer
22 hours ago

Crashing save?

So, the recent update ruined my save, so I moved my sims to a new one. It worked normally for a couple in game days, but then it got stuck. Time isn't moving, I can't click anything, the animations are still at speed 3 since my sims were sleeping, I can't turn the game off. I fix the game everytime before launching it , but it didn't help, I even uninstalled it several times, nothing changed. Eventually I turned it off thanks to the task manager, but when I wanted to check if it was a broken mod or cc, there was no last exception file anywhere. I fix the game everytime before launching it , but it didn't help, I even uninstalled it several times, nothing changed. I tried to run the same save without the mods but it was stuck on the loading screen  ( literally waited for 20 minutes, nothing(usually it takes me about 30 seconds). I turned the game off again, tried running it again about 12 times over the past 4 days, but it was still the same problem. I turn my pc off every night, check for windows updates, try to stay up to date with them, so it can't be it.

I tried moving the sims and the lot to a new save - it got stuck again. Tried removing the lot in the save - still stuck. Delete sims from my active household - nothing changed. Still no last exception, not even in mccc or Better Exceptions.  I tried waiting in the save with the stopped time for the last exception to load - after an hour, still nothing. Moving them to a new world also did nothing. What is even going on????? Is anyone else experiencing this bug? Is there a way to fix it??

1 Reply

  • KaKi5656​  Let's start from scratch, with a clean user folder, and build back up from there.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

    If you get another crash, or a freeze, or anything isn't working correctly, let me know what you see, and stop here.  In this case, please also provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

    If the new save is fine, you can copy an old save to the new folder and test it, but without your mods or custom content for now.  If that save is fine too, you can start adding back your mods and cc.

    If your old save is NOT fine in the new folder, test your sims and the lot separately in new saves and see what you get.  You can test the lot with fresh sims by using money cheats.  If you can't download your sims or lot from the Gallery, the Library files would be saved in Tray in the old Sims 4 folder.

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