(Current Issue) - Book Nook/Grunge Revival Show Unowned After Purchasing

I have the same problem, Attached are pics of EA app saying its not paid, and receipt showing it is paid, then funnily enough in game it shows that I own the game and need to download it. Unfortunately the option to download it is not available only to purchase it, which I already have. 

Same, but with the Book Nook kit, I got it and the Grunge one at the same time, but the Book Nook kit shows as 'Download to use' in game and wants me to purchase it again in the app, the app did do the weird' Sims 4 disappearing from my library trick just before I purchased it last night, so I think it glitched the matrix, I'll give it until end of day though and then do all the above tips, as if it's their fault, don't want to mess around with my game when they just need to press a button somewhere lol! 

Gotta say I miss the Origin app!

I purchased a Sims 4 DLC "Book Nook Kit" at 02.06 for 4.99 EUR, EA took my money from EA Wallet, but i dont see a DLC at my EA library!!!! but i can see the DLC, at my Order History on my myaccount.ea, tha same thing happened to me when i purchased "Little Campers", i payed for these DLC twice from EA Wallet, because first time it also did not appear in my EA library. EA robbed already 10 EUR from my EA Wallet!! When i was bying the Games on Origins, it newer happened!!! Why i cant use Origin??? This is a robbery!!! 

I have the exact same problem with three Kits I just bought! I have the receipt that I bought them, when I go into Sims it tells me I own the games but I can´t install them because the Library says I don´t own it! It still shows it to me as a buying option!

Hey @dulamass 

I am sorry to hear about the trouble you experienced with your purchase. Feel free to contact our live support for assistance regarding the refund for your duplicate order. The team will also make sure that everything is active on your account. 

Additionally, try to log out and log back in to your account to help re-sync your games. Clearing the cache may also help in this case. 

EA_Pulsar

@DragonAge_300905 @mcrudd @Shell89 @0_Yeah  Please clear the EA App's cache and restart your computer.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Open the App, click Sims 4, select Manage > Manage Add-ons, and find your new content on the list.  If you see a Download button, click it.  Otherwise, please post a screenshot of what you see.  If the new pack or kit isn't in that list at all, let me know.

If you can't download the DLC, whether there's a Download button or not, please sign into ea.com, open your profile and then your Order History, and let me know whether the transaction shows as completed, pending, or failed.

I just bought the Grunge Revival and Book Nook kits. I got the Book kit just fine, put a new bookshelf in my sim's house. But the Grunge kit doesn't exist. As the title says, the game says I own it but the app says I don't, and either way, I can't download it into my game. What's going on?

Hey all,

Sorry for the delay, the Gallery maintenance took up most of my time yesterday and this slipped through the cracks as a result.

@DragonAge_300905 , @mcrudd , @Shell89 , @0_Yeah - Could you let me know if you're still seeing this issue now?

If so, can you share an EA Error Report ID here as well?

@TheWolfwere  I've merged your post with the master thread for this issue.  Please see the post immediately below yours.

I've got the same issue, redeeemed EA digital codes für Book Nook and Grange revival. Grange Revival is shown as owned an accessible in game. Book Nook is different: in game it shows that I own the game and need to download it. Unfortunately the option to download it is not available only to purchase it.

Edit: Just did an Error report as EA_Cade requested to get the Report ID and suddenly the Book Nook Kit is available for download. 🙂 Don't know whom to thank for the solution. 🙂