Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.66.139.1020
What expansions, game packs, and stuff packs do you have installed? all expansions except eco all game packs except star wars, dine out and spa day Stuff packs - tiny home, laundry day, fitness stuff, bowling, backyard, romantic garden, movie night, spooky stuff, cool kitchen, perfect patio and luxury
Steps: How can we find the bug ourselves? When you go into my gallery all pictures have a red X through it and when you click on anything an error pops up stating there was an error "Could not retrieve this file"
What happens when the bug occurs? when you click on anything in the gallery an error pops up stating there was an error "Could not retrieve this file"
What do you expect to see? when you click on anything in the gallery an error pops up stating there was an error "Could not retrieve this file"
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? No
Hi Guys,
sorry if this has already been posted but I have been having issues accessing anything from the gallery. There seems to be a big red X in place of the pictures and when i click on anything an error message pops up stating "could not locate this item"
Has anyone had this issue and if so how have you managed to fix it? seems to be just after the last update yesterday
Community Manager
