Deleted everything after update
I opened the EA app to play Sims 4 and received an orange pop up at the top that says the game requires a restart within the next 18 hours. I thought, "I guess I'll go ahead and restart it now". Soooo i restarted, pulled the EA app back up, and pressed on "play" The Sims 4. After the game loaded, I see "start new game" where I usually would see resume, and instead of my Sims face it shows a white figure. I tried to go to my save files but they're all gone. The only option I have is to start a new game. I had 3 save files! I had a whole legacy on the one I've been playing with lately, that took me months to create. I went into my Sims 4 folder and I see my save files are there. I only had the MCCC mod which is updated and compatible, and the RPO mod which is also updated and compatible. I am using a Dell laptop and I still have lots of space. Trying to give as much information as possible 'cuz IDK what to do, I am extremely frustrated. Please help!
KalaisMusic The install location for Sims 4 is fine; I just wanted to make sure you didn't install it into Documents as some users have done. That creates more problems.
Please make sure your saves are in the folder the game is actually reading. Under Options > Game Options > Screen Capture, you'll see the full path to the Sims 4 user folder. Make sure it exactly matches the location of your saves rather than, for example, one of the folders being inside a OneDrive folder and the other not. If your saves aren't in the right folder, that's why they're not loading.
If that's not the issue, please post a screenshot of the contents of the saves folder, as in, I'd like to see the save names and dates. Include the address bar, above the list of files, in the screenshot. You can attach it to a post with the Camera (Insert Media) button included with the other formatting options.
