Forum Discussion

mysticfairy1's avatar
mysticfairy1
Rising Adventurer
3 days ago

EA & Steam are not working together

I had to rebuy some of my expansion packs on Steam. The EA app would not give them to me and the help desk wanted receipts? but who keeps receipts. 

Anyway, now I can't get Businesses & Hobbies plus some small stuff packs and kits to transfer correctly. If Steam does transfer them, then all my other packs disappear. If I uninstall and reinstall Sims 4, then everything is there, including my Steam packs, except that one. 

I have already rebought packs. I am willing to rebuy these. Does anyone know how I can?

ea app
expansion packs
game packs
kits
missing content
steam
stuff packs

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    24 hours ago

    mysticfairy1​  Here's how you connect two accounts:

    https://help.ea.com/en/articles/ea-account/ea-account-linking/

    Having said that, a given EA account can only be linked to one Steam account in its lifetime, so if you've already linked this EA account to a different Steam account, you won't be able to link the right one.  In that case, you might need to merge the EA account that owns the Sims 4 content into the EA account linked to the correct Steam account.  That would be a job for EA customer support.

    https://help.ea.com/en/customer-care/

  • mysticfairy1's avatar
    mysticfairy1
    Rising Adventurer
    2 days ago

    Neither EA nor Steam will sign in with each other's IDs. Steam's smaller packs that I did have on there did come over. It's now down to 8 left. 

    I am so confused on how to connect EA and Steam. It was easy with Discord and EA. 

    Please help!

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 days ago

    mysticfairy1​  Where did you own B&H and the other content that's not working: in the EA App, or in Steam?  Are your EA App and Steam accounts correctly linked to each other?  To confirm, try to sign into the EA App or any EA website using your Steam credentials.  If you land in the correct EA account (and double-check the username), they're linked; if anything else happens, let me know.

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