EA Add on purchase

Question

I purchase the Sims 4 Crystal pack on sale and it did not give me an option for download so I assumed payment did not go through so I purchased again. The add on is still not downloadable but has taken out of bank account.&nbsp; I need some help!

mod1898 · Answer

I got the game to download but I still have two purchases on my bank account?

ea_solaire · Answer

Heya MoD1898&nbsp;
If you've got a duplicate charge on your account, we'll want the live support team to review this with you and process a refund on that extra charge.
You can submit a help request here to speak with live support on this.&nbsp;

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EA Add on purchase

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