EA wont launch Sims game after 07/23 update
It's been 2 very long, exhausting days of uninstalling and reinstalling the EA app, the sims game and trying to repair the game and app. I've tried every recommended solution out there and have compl...
Forum Discussion
hburrage16 If you haven't already, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other user content will be intact in the folder you've moved but temporarily not read by the game.) Don't add anything to this new folder yet; just see whether you can get far enough to start a new save and play in live mode for a bit.
If that doesn't or didn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
