Forum Discussion

heyywash27's avatar
heyywash27
Rising Novice
3 months ago

EA won't/can't launch

I have restarted my computer, restarted the EA app, & I keep getting a pop-up that says "Background Services Crashed". It says to click yes to start a manual update. I did that twice & nothing pops up. I just keep getting the same message. 

I was playing The Sims 4 fine yesterday with no issues even with the base game update. 

I log on after seeing Deadpool this evening (wonderful movie - super funny), so I can download the new Lovestruck pack since I pre-ordered it, & it won't let me download. I have the space & everything.... 

I went to click download & it just does nothing. That's when I started restarting the app under "help" in EA. But the app or game won't launch at all right now.

I've never had this issue before, so I am upset I can't start the new game. 

(YES I already uninstalled mods / cc & that did not do ANYTHING but make me more upset that I wasted time moving them)

Anyone else having the same issue & know how to fix it?

Thanks! :)

EDIT: There was a forum on how to change my computer settings that fixed the issue! The game is running fine now. 

  • Try uninstalling the EA App with Revo Uninstaller (the free version is fine).  Restart your computer before reinstalling the App.

    For the download issue, if you bought Lovestruck directly from EA, please go to ea.com, sign in, click Account Settings > Order History, and find the purchase.  Let me know whether it says Completed, Processing, or Failed.  If you bought it from a third party, please say so.