Error on our end

I have been trying to launch the sims 4 for days now. It keeps popping up with the same message and I am honestly getting so tired of dealing with it. I just want to play, but I'm having to become a tech guru to even hope it might work. I have already tried:

Clearing the EA App's cache
Forcing it to update
Restarting my computer 5 times
Checking my Antivirus

I do have CC but the warning specifically says "on OUR end" so that should not be the issue. Someone please help, I just want to play the game.