freezing issue
everytime i open my sims 4 game it freezes and i tried deleting old mods and broked mods , uninstalling, rstarting my laptop and the game and nothing wrong and it when it freezes i have to exit the a...
Forum Discussion
iiiammarria As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs.
If you get another freeze, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
it didnt work here is the dxdiag
