Hi. In a community chat of The sims 4 I am in also other people had the same issue. Basically the game freezes/crashes a lot after updating the game to the new update of the 25th anniversary of the sims. Hopefully they can fix it! As I couldn't save the game even with the cheat codes or with the keyboard buttons as well.
@Giapa95 Please test with no mods or custom content, as in, move the Mods folder to the desktop and delete localthumbcache.package. You don't need to save your progress, but it's important to establish whether mods are triggering the issue.
If that doesn't help, or you don't use mods or cc, please test a new save, for comparison's sake, and let me know how it runs.
If the new save crashes too, please run a dxdiag and attach it to a reply here.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
Hi I have found someone who had a similar problem for a past update and I fixed the crashes by changing the quality of the graphics I think. From ultra to high or something like that and I also checked the mobile computer (laptop) check box
@Giapa95 Laptop mode isn't actually for laptops per se. It disables Advanced Rendering, which makes the game look much lower quality overall. Since the setting isn't necessary for most machines, I'd suggest unchecking that box and seeing how the game runs on high or medium-high graphics settings.
I can still look over a dxdiag if you like.
@EtherealLith If you'd like help with your issue, please answer the questions in post 2. Please also clarify which issues happen on a lot that isn't retail.
Hi!
Also having the same problem since the 25th Anniversary update. My game can't even make it past the first loading screen before crashing. This has never been a problem for me before outside of corrupted mods. I have removed all mods and saves and tried a number of things. Here's my DxDiag report:
@wanderingtart Thanks for the dxdiag, which shows that Sims 4 is crashing because the Intel graphics driver is crashing. You may need to clean-uninstall and reinstall the driver, but first, try playing in DirectX 11 mode. Open the EA App, select Sims 4 > Manage > View Properties, and add -dx11 to the command line box.
If that doesn't help, here's how to clean-uninstall the driver:
Use the newest Intel graphics driver Lenovo offers for your laptop:
You don't need the Nvidia driver since your laptop doesn't have an Nvidia GPU, so leave that one alone.
@puzzlezaddictGame is looking fine as of now but in case I change idea I'll let you know. Thank you 😊✨️✨️✨️
Maybe we should keep the post open for others having the same issue.
You are my hero. Didn't even need to use the DDU stuff, repairing with Intel's Driver and Support Assistant fixed it! Thankyou
Hello, I'm having a problem to where i crash anytime i'm idle for 20 seconds or just moving too much, can you help?
