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hellokittyloverz's avatar
hellokittyloverz
Seasoned Newcomer
4 days ago
Solved

Game crashes on launch.

As the tittle suggest - my game crashes immediately after trying to launch it through EA App. Game has been updated day after the initial update got released. 

What I've done so far:

  1. Game with mods did not launch (all updated mods) so i tried without them, which also didn't change the outcome - there was 'lastCrash' file which i deleted ( both of them actually, which i'm sorry for :()
  2. I've completely removed whole Sims 4 folder to regenerate it - game launched HOWEVER - after clicking on 'Settings' to change screen resolution, game immediately crashed creating Crash file once again.

In files I'm attaching my Dxdiag file. If that's important: I know my computer is basically from ancient times so all I do in sims is play in CAS, I do not expect it to run anything connected to Live Mode. :)

I would be thankful for any suggestions. Thank you in advance. :)

  • puzzlezaddict​ Thank you very much for quick answer, sorry for late one.. :) What might have helped my case was changing command line in settings. 

    1. Put -dx9 as command then restated app
    2. Deleted -dx9 as command and again - restarted.

    After such thing my game opened up, even with mods, however I greatly appreciate help with my drivers.

    Wishing you the best :)

3 Replies

  • zozo-clover's avatar
    zozo-clover
    Newcomer
    10 hours ago

    Hi!

    I'm sorry if this is obvious but how did you do those commands? Could you provide a step-by-step please?

     I'm at my wit's end. I've tried turning the overlays on & off both the ea ones and the Nvidia ones. I made sure my drivers are updated, I cleared caches I ran the launcher as administrator, I just don't get what else I need to do.

    Thank you so much, I really appreciate it 🥲

  • hellokittyloverz's avatar
    hellokittyloverz
    Seasoned Newcomer
    11 hours ago

    puzzlezaddict​ Thank you very much for quick answer, sorry for late one.. :) What might have helped my case was changing command line in settings. 

    1. Put -dx9 as command then restated app
    2. Deleted -dx9 as command and again - restarted.

    After such thing my game opened up, even with mods, however I greatly appreciate help with my drivers.

    Wishing you the best :)