Ever since the newest patch for the game I have not been able to play. I have 70+ packs and I cannot get into my game. I cleared cashe, Uninstalled-reinstalled app and the sims game inside of EA app. I also made sure pc is up to date, compatible, etc. Everything on my end is fine, however, I cleared a claim and even EA help couldn't fix my issue with all their suggested steps.
@dukaslove Can you start a new save? Please let me know either way.
So I tried that, this is what EA community posted on their page so I did this and it messed my game up even more. I went back in to go press "resume" and my sim was bald, whereas before I did the suggested save thing, he wasn't bald.
@dukaslove That suggestion is a bit more invasive than mine, but it's not a bad troubleshooting step overall. However, the description is a bit off: moving the Sims 4 folder to the desktop is about testing with none of your existing content, not testing only for corrupt saves.
Still, the important question here is whether you could load the save in the new Sims 4 folder, with a bald sim if that's what you're seeing.
I cant and even when he was bald it still did not allow me to play. I just tried now and its the same thing. I wish there was a way to show you. I'm not necessarily great at pc stuff and usually my dad fixes this, and he is unsure as well. I can try to do what you both suggested about the save but I am afraid ill mess things up even more.
@dukaslove You can attach a screenshot to a reply here if you want. Put the game into windowed mode and use Windows key-shift-S to capture that portion of the screen, and you'll see a notification in the lower-right corner. You can click on that to view the image and save it. Then you can attach it to a post by clicking Browse, below the text field and above the Submit button.
Please let me know whether you can start a new save as well, and if not, what happens when you try.
Its during gameplay so i'm not sure how i'd show you. Its Moreso when I am at the loading screen after hitting resume, it loads to play as normal then bam right back at my desktop. So if I am being completely honest I do not know how to do the save thing properly. I think me trying that last time is what got my guy bald lol
Also thank you for keeping touch with me and trying. I know this sounds lame but I am emotionally attached to my games. I have had this game since it came out what 2014? 2016? Ive managed overtime to buy almost every single kit, game pack, stuff packs, etc. I believe I only have 3 games I do not own. So thats hundreds if not thousands on this game I cannot even play. Plus years of work into it. So I thank you thank you so much for trying to help. It has been devastating to say the least. Its my depression savor and I havent been able to play for 2 weeks.
Sorry for the sob story I KNOW it is just a game.
So thank you again. Truly!
@dukaslove Please try another clean folder: move your current Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game to spawn a new folder, don't add anything to it, not your old saves or any other files. This is just so we can start with a clean slate and separate issues with the old saves from issues with the game overall. Let me know what happens when you try to start a new save.
Please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
I still play Sims 3 and own all packs except Katy Perry, plus most of the Store content, so I understand having an attachment to a Sims game. It doesn't sound lame at all to me, or to the many many others who've spent just as much time with one version or another as you or I have.
@dukaslove You probably did it correctly before, but I'd like you to do it again now just to be thorough. The unrecognized graphics card message is designed to appear the first time you launch the game with an unrecognized GPU, and only then. But the information that you've seen this warning is stored within a file in the Sims 4 user folder, so removing the folder means the game thinks you haven't seen the warning yet.
Saves are also stored in this user folder, so moving the folder means your saves won't load in-game. It doesn't damage the save files themselves though; it just keeps them out of play for the time being.
If you drag the Sims 4 folder to the desktop and get a warning that there's already a folder with the same name, cancel the move and rename the folder instead. This accomplishes the same thing: the game won't find the folder if it doesn't have the correct name.
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