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UrsaMutis's avatar
UrsaMutis
Rising Rookie
2 months ago
Solved

Game Crashing after Reinstall 2x (w error files attached)

this is without custom content clearly as i've tried to start with a clean slate 2 times already. 

they game loads up fine sometimes it crashes 5 minutes in ( i have a 64g ram with my 4090 graphics card). i have already tried the safe boot route as well. nothing is working. 

the crash happens 5 minutes after loading up a household. i've tried lowering video settings (that seemed to help it last 10 minutes but it crashed....) i loaded it back up with the lowervideo settings and it still crashed after 5 minutes. 

  • UrsaMutis​  The python37_x64.dll error in your Critical Events file is typically related to a high-end Intel processor that the motherboard may overclock by default.  But since your dxdiag also lists a couple of serious crashes of the graphics driver, it would be best to start with a clean uninstall and reinstall of the driver.  Here's how to do it:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

    If that alone doesn't help, look for a BIOS update for your motherboard.  Your dxdiag doesn't list the exact model, but it's listed in several places, including printed on the board itself.  Google "[model name] support" and look for the Asus support page.  Your current BIOS version is 3601.

    If updating the BIOS doesn't help, boot into BIOS and disable CPU Turbo Boost, which may be called something slightly different (Asus sometimes has its own special names for certain settings).  It will be somewhere under Advanced settings and have Turbo in the name.

12 Replies

  • UrsaMutis​  I think the Google Doc is your best bet for now.  You could instead upload the files to imgur or another image-hosting site, and embed the provided links.  But uploading to this site is a bit weird and doesn't always work in the way we'd like it to.

    Do you still need help, or do you think the issue is solved for the moment?

  • UrsaMutis's avatar
    UrsaMutis
    Rising Rookie
    2 months ago

    ah thank you so much for guiding me in the right direction. i was able to run the game for about 2 hours today. im going to keep testing it. I really appreciate you responding so fast and giving me clear directions as i don't really take pleasure in tweaking anything in my pc. lol thank you 

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