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sbradley5's avatar
sbradley5
New Novice
2 months ago

Game is unplayable after the last update

My game is unplayable. It get stuck on the loading screen if I select a previously saved household, or if I travel or enter CAS. I can play for a while if I start a new household, but it eventually f...
crashing
launching
mods
  • puzzlezaddict's avatar
    puzzlezaddict
    2 months ago

    sbradley5  Your dxdiag shows a couple of crashes of the graphics driver, or one of them at least.  So please update the Nvidia driver.  You can get the newest one here:

    https://www.nvidia.com/en-us/drivers/

    Select GeForce, 16 series (notebooks), 1650, Windows 11, and download the result.  Run the installer as an admin: right-click the download and select "Run as administrator."  Choose the Custom (not Express) install method, and check the box to perform a clean install.  Restart afterwards and before trying to play.

    If this doesn't help, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent Sims 4 crash.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 months ago

sbradley5  Your dxdiag shows a couple of crashes of the graphics driver, or one of them at least.  So please update the Nvidia driver.  You can get the newest one here:

https://www.nvidia.com/en-us/drivers/

Select GeForce, 16 series (notebooks), 1650, Windows 11, and download the result.  Run the installer as an admin: right-click the download and select "Run as administrator."  Choose the Custom (not Express) install method, and check the box to perform a clean install.  Restart afterwards and before trying to play.

If this doesn't help, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 crash.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

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