Satuurn03 Does this happen if you move the sims to a different lot? Please use either a blank lot or a default EA build, nothing from the Gallery or your own library. You don't need to save your progress; this is just for testing.
If you see the same issue, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.