Forum Discussion

New Novice

3 months ago

Solved

Game not opening/loading

While the game technically opens, it is immediately lagging and freezing. I can not even get to the opening menu. I have removed my mods folder, removed and script mods, and have uninstalled and reinstalled the game and there is no change. This is a recent issue and while I have been hoping that the september update would fix it, it has not.

I'm unsure at this point what to do about it.

crashing

lag

puzzlezaddict
3 months ago
PEEKABOO248 Please try changing the two settings in this post from bibliomak:

Sims 4 Crashing/Freezing/Lag, Surface Pro 3/7 | EA Forums - 11836525

I don't know why you'd have only started seeing the issue now, but it's common on your model laptop.

6 Replies

crinrict
Hero+
3 months ago
Hi PEEKABOO248

what platform are you playing on ? Mac or Windows ?

Did you try renaming your user folder yet ?
PEEKABOO248
New Novice
3 months ago
Hi,
I play on windows (11), and yes I've tried that, there's still the same issue sadly :(
puzzlezaddict
Hero+
3 months ago
PEEKABOO248 Please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
PEEKABOO248
New Novice
3 months ago
Here you go. Bear in mind I have had absolutely no issues before August. Thanks
DxDiag.txt97 KB
puzzlezaddict
Hero+
3 months ago
PEEKABOO248 Please try changing the two settings in this post from bibliomak:

Sims 4 Crashing/Freezing/Lag, Surface Pro 3/7 | EA Forums - 11836525

I don't know why you'd have only started seeing the issue now, but it's common on your model laptop.
PEEKABOO248
New Novice
3 months ago
that's started working! hahah thank you so much, it was so out of the blue I immediately blamed all the updates. Thanks again!!