Forum Discussion

Ne0nstrawberry's avatar
Ne0nstrawberry
New Novice
12 days ago
Solved

game not starting no matter what i do

{i put this post on EA technical issues too bc i didnt know if it was an EA thing or just sims thing} Hello, ive made a discussion just like this on the steam hub but im not really getting the answe...
  • puzzlezaddict's avatar
    12 days ago

    Ne0nstrawberry​  Please remove your saves folder from Documents > Electronic Arts > The Sims 4 and see whether you can play.  If you can, you likely have this issue:

    Crashes on Mainmenu | EA Forums - 12139111

    There are ways to try to fix the issues with your saves if necessary.

    If that doesn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

    If you happen to get an error message when trying to play, please post a screenshot of it.