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Tidus888's avatar
Tidus888
Rising Newcomer
2 months ago

Game pack purchased through EA App not showing in game

I've downloaded the Sims 4 through Steam and have 1 pack already (Poolside - SP44) through a steam code and it works fine. Today, I purchased and redeemed the Lovestruck (EP16) pack through a code th...
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EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 months ago

Hi Tidus888​ 

Where did you purchase your code from? 

Tidus888's avatar
Tidus888
Rising Newcomer
2 months ago

from G2A from a 100% rated seller and it seems like it was accepted no problem in the EA App from what I can see

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Tidus888​ 

    Thanks, it's possible this code was for the preoder incentive only and not the full DLC- you'll need to reach back out to GTA for a refund or replacement code on this. 

    Please also see the post here for more details on where to safely purchase content. 

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