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Ovalfan's avatar
Ovalfan
Newcomer
7 months ago

Game will not launch after downloading TLC and is affecting my other EA games!!

I play my sims 4 via steam a purchased additional DLC content yesterday. After I download I tried to launch but failed. Be it launching from steam or EA app will result to 2 outcome:

  1. launch by steam: steam will show TS4 is running but nothing pops out. Steam agent rejected by refund request because on their end, it shows the game is running but actual face is game can’t be played

2. Launch by EA games: this time, TS4 launched and screen pops out but the page is full blank. To my horror, not just game is white screen blank, my whole computer froze. I cannot start task manager or what not and only way is to force shut down. 

I have tried the following, uninstall (horrible, hrs of game play is wipe off) removed all files in drivers, re install again but still back to point 1 and point 2. 

I chat ea games officer for help, he advise me same as what I have did and even in one point of time he said “ nth much I can do” . lol, I paid for my games and I haven’t even start playing and I get a “ nth much we can do” not even a refund. 

crashing
expansion packs
launching
steam

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    7 months ago

    Ovalfan  If you have Steam's family sharing enabled, please disable it.

    Please also make sure your Steam and EA accounts are properly connected.  Try to sign into an EA website using your Steam email address and password.  If you land in the correct EA account, everything is fine; if anything else happens, let me know.

    Separately, please move or rename the Sims 4 folder in Documents > Electronic Arts.  This won't delete your saves or other user data, but it will prevent the game from reading that data, which is the point of the test.  If it works, the problem is something in that folder.

    If none of this helps, please do a clean uninstall and reinstall of Sims 4—both the Steam and EA copies, if you have both installed—and the EA App, as described here:

    https://answers.ea.com/t5/PC/CURRENT-ISSUE-Sims-4-DLC-shows-as-installed-won-t-load-in-game/m-p/12942151#uninstall

    Reinstall only through Steam; you can use the default Steam install location rather than creating a new folder.  For now, install only the packs you own through Steam, then see whether the game works.  If it does, you can download any packs you own through the EA App, but NOT a second copy of the base game, and test again.

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