Game won't load bought material

I have a bunch of content that i bought, different packs and things, and my computer glitched and tried to install sims 4 on steam and EA games, and now it won't let me play the EA version that has all my hours and packs. I don't know what to do. I have uninstalled and reinstalled, I have repaired in the app, I can't manage my content it won't let me. I am stuck and upset because I spent so much money for this to all the sudden not work.