My game won't load, basically. When I click the play button it opens and gets to the loading plumbob screen, but then right before it takes me to the main menu the music stops playing and the game crashes, sending me back to the EA app. I just updated my game today, also. And I removed my mods folder and started the game up again to see if that was the issue, but it did the same exact thing, so I don't think the problem lies there, but here is my dxdiag:
Aw dang, I really hope it’s salvageable. Thank you. But I have a question, when renaming the file, I rename the file of the save that’s already in the new saves folder? Or do I rename the one in the old saves folder?
chiggeuk That means that at least one of your saves is corrupt, but whether that's fixable or not is unclear. Please make sure you have a new save available in-game, and move your old saves back to the saves folder. If you get a notification about duplicate files, skip that file and rename it so it doesn't share a number with any other save. The number in the save name needs to be eight digits long and contain only the digits 0 to 9 and a to f.
If the game crashes again before you get to the Main Menu, try adding back the mods and custom content you were previously using with your old saves, updated versions where necessary.
By the way, there's a master bug report for this issue, and EA_Cade has asked for saves here:
Crashes on Mainmenu | EA Forums - 12139111
It looks like custom tattoos may be the culprit at least some of the time.
Okay so when I removed my saves folder, it fully loaded to the main menu and didn't crash. What does this mean about my save folder?
Okay, Ill try that!
chiggeuk I answered you elsewhere just now, but let's stay here instead since the other thread is a bit of a collection of various issues. Please remove your saves folder from Documents > Electronic Arts > The Sims 4 and see whether it helps.
