Forum Discussion

gurkenbeast's avatar
gurkenbeast
Seasoned Newcomer
9 days ago

Games not no longer start via Steam

Hi,  I Purchased the game with some DLCs via Steam some time ago, and i am unable to start the game any more. The EA App seems to be the problem. How can i get ANY support ? ReInstalled the Games,...
ea app
expansion packs
launching
steam
puzzlezaddict's avatar
puzzlezaddict
Hero+
9 days ago

gurkenbeast​  Are you trying to launch Sims 4 through Steam or the EA App?  The second error looks like what might happen if you install the game through Steam but try to launch it through the EA App.

Aside from that, please make sure that your Steam and EA accounts are currently linked to each other.  Try to sign into an EA website (this one is fine) with your Steam credentials.  If you land in the correct EA account, they're linked; if anything else happens, let me know.

gurkenbeast's avatar
gurkenbeast
Seasoned Newcomer
6 days ago

Nope i clicked on Stream within my library to start the game.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hey there gurkenbeast​ 

    For this error we'll need the live support team to review your account details and see what's going on- here on the forums we aren't able to access your specific account information to take a look.

    Please reach out to live support for more help on this here. 

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