Glitching Game (pixelated) Freezing on start up

Hey everyone! I need some help fixing my Sims 4 game. Every time I load it up, the graphics get pixelated, and when I try to create a Sim, the game glitches out. It ends up freezing on the main menu or in Create-a-Sim, and I have to force quit using Task Manager.

I’ve tried everything — cleared the cache, uninstalled and reinstalled the game, even reinstalled individual packs to see if one was corrupted. I’ve repaired the game multiple times and gone through all the troubleshooting steps with EA Support. I’m also not using any mods or custom content.

My drivers are up to date, I’ve scanned for corrupted files on my computer, but the game still won’t work. At this point, I’m wondering if the issue is with the EA App itself. If anyone has any suggestions, I’d really appreciate it!