Graphics Card Error

Hey!
That error usually shows up when the game tries to use the wrong graphics card or if something's off with the driver. Since you said it worked just fine a couple days ago, I’m guessing something change, maybe a Windows or driver update in the background.

1. Force the game to use your NVIDIA card

Sometimes it defaults to the integrated graphics.

• Open NVIDIA Control Panel
• Go to Manage 3D settings > Program Settings
• Add The Sims 4 (TS4_x64.exe) if it’s not there
• Set it to use the High-performance NVIDIA processor
• Apply changes

2. Update your graphics driver

Even if it’s recent, updating or doing a clean reinstall can help.

• Go to NVIDIA's official site
• Find your GPU manually and download the latest driver
• Or use GeForce Experience if you prefer that

3. Run the game as admin + compatibility mode

• Right-click TS4_x64.exe (in the game’s install folder)
• Properties > Compatibility tab
• Check "Run as administrator"
• Also try setting it to run in Windows 8 compatibility mode

4. Turn off the EA App overlay

This has fixed similar issues for others.

• Open the EA App
• Go to Settings > Application
• Turn off "Enable in-game overlay"

5. Repair the game (again, just to be sure)

• In the EA App, right-click The Sims 4 > Manage > Repair

If none of that works, let me know your GPU model, if you're on a laptop or desktop, and your Windows version. That’ll help narrow it down.

SummerSloane​  If you still need help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.